🐾 尊寵樂園農莊 VIP Garden
寵物活動場所免責聲明
查詢電話：+852 70722766
官方網站：https://vipgarden.hk/
歡迎使用 尊寵樂園農莊 VIP Garden（以下簡稱「本農莊」）之場地及設施。為保障所有使用者（包括人與寵物）的安全及權益，請仔細閱讀以下免責聲明。
當 閣下或同行者進入 尊寵樂園農莊 VIP Garden 範圍，或使用相關設施時，即表示已充分理解、同意並願意遵守以下所有條款。
第一條：適用範圍與責任歸屬
- 適用對象：本免責聲明適用於所有進入本農莊場所之人士，包括但不限於寵物主人、同行親友、訪客及任何使用本場所設施之使用者（以下統稱「使用者」）。
- 主人全責制：鑑於寵物行為存在不可預測性，於本農莊範圍內（包括但不限於室內空間、戶外活動區、停車場、草地、燒烤區等各區域），各寵物之主人須對其寵物的所有行為承擔完全的監管責任及法律責任。不論該寵物是否處於牽繩狀態或自由活動狀態。
- 風險自承：使用者明確知悉攜帶寵物進入公共場所可能存在風險（包括但不限於寵物間打鬥、驚嚇、咬傷、走失、誤食異物、與其他動物接觸等），並自願承擔因此產生之一切後果。
第二條：襲擊事故處理與賠償
- 襲擊與傷害：若因任何寵物之行為（無論是主動攻擊、防衛或玩耍失控），導致其他人類或寵物受到人身傷害、死亡或財產損失，相關責任及賠償（包括但不限於醫療費用、精神損害賠償等），應由涉事寵物的主人之間自行協商解決，或依據香港特別行政區相關法律處理。本農莊概不介入。
- 本農莊免責：尊寵樂園農莊 VIP Garden 僅按現狀提供場所及設施。對於發生在本場所範圍內，任何因寵物引發的衝突、襲擊、意外或衍生的任何糾紛，本農莊概不承擔任何法律責任、賠償責任或連帶責任。
- 賠償保留：若因使用者或其寵物的行為，導致本農莊場所的設施、設備、農作物或其他財物受損，該使用者或寵物主人須承擔全額維修或賠償費用。
第三條：使用者義務
- 健康要求：使用者確保進入場所的寵物均已按規定接種有效疫苗，並處於健康狀態。正值發情期、患病、懷孕或具有明顯攻擊傾向的寵物，建議避免進入公共區域，或必須全程嚴格看管。
- 監管義務：使用者必須時刻留意及監管自己的寵物，避免其作出挑釁、攻擊或其他危險行為。一旦發現衝突跡象，應立即隔離或帶離現場。
- 清潔義務：使用者須自行清理寵物的排泄物，保持農莊環境衛生。
第四條：緊急狀況
發生任何意外或攻擊事件時，涉事各方應保持冷靜，立即將傷者（人或動物）隔離並優先進行急救處理，同時通知本農莊工作人員。
本農莊保留絕對權利，拒絕為任何不遵守規則、具攻擊性或不服從管理的寵物提供服務，並可要求相關人等即時離場，所繳費用恕不退還。
第五條：條款修改與解釋
本農莊保留隨時修改、變更本免責聲明之權利，修改後條款一旦公佈於官方網站（https://vipgarden.hk/）上，即視為已有效通知。建議使用者定期查閱最新條款。
🐾 VIP Garden
Pet Activity Area Disclaimer
Contact: +852 70722766
Website: https://vipgarden.hk/
Welcome to VIP Garden (hereinafter referred to as "the Garden"). To ensure the safety and rights of all users (including both humans and pets), please carefully read the following disclaimer.
By entering VIP Garden or using its facilities, you acknowledge that you have fully understood, agreed, and consented to abide by all the terms and conditions set forth below.
Article 1: Scope of Application and Responsibility
- Applicable Parties: This disclaimer applies to all individuals entering the premises of VIP Garden, including but not limited to pet owners, accompanying friends and family, visitors, and any other persons utilizing the facilities of this premises (hereinafter collectively referred to as "Users").
- Owner's Sole Responsibility: Given the unpredictable nature of animal behavior, within the premises of VIP Garden (including but not limited to indoor spaces, outdoor activity areas, parking lots, grassland, barbecue areas, etc.), the owner of each pet shall bear full responsibility for the supervision and all legal liabilities arising from their pet's actions. This applies regardless of whether the pet is on a leash or off-leash.
- Assumption of Risk: Users acknowledge that bringing pets into public areas involves inherent risks (including but not limited to fights between pets, scares, bites, pets getting lost, ingesting foreign objects, or interactions with other animals) and voluntarily assume all consequences arising therefrom.
Article 2: Incident Handling and Compensation
- Attacks and Injuries: Should any pet's behavior (whether aggressive, defensive, or uncontrolled during play) result in personal injury, death, or property damage to any other person or pet, all related responsibilities and compensation (including but not limited to medical expenses, compensation for mental distress, etc.) shall be resolved through negotiation between the owners of the involved pets or handled in accordance with the relevant laws of the Hong Kong Special Administrative Region. The Garden shall not intervene.
- Garden Disclaimer: VIP Garden provides the premises and facilities on an "as-is" basis. The Garden assumes no legal responsibility, compensation liability, or joint liability whatsoever for any conflicts, attacks, accidents, or disputes arising from pets within the premises.
- Right to Recover Damages: If a User or their pet causes damage to the facilities, equipment, crops, or other property of VIP Garden, the User or pet owner shall be fully liable for all repair or replacement costs.
Article 3: User Obligations
- Health Requirements: Users must ensure that all pets entering the premises are up-to-date with required vaccinations and are in good health. Pets in heat, sick, pregnant, or showing significant aggressive tendencies should ideally avoid public areas or be strictly supervised at all times.
- Supervision Duty: Users must constantly monitor and control their pets, preventing them from engaging in provocative, aggressive, or other dangerous behaviors. Upon noticing any signs of conflict, Users must immediately separate the animals or remove them from the area.
- Clean-up Duty: Users are required to clean up after their pets' waste to maintain the Garden's environmental hygiene.
Article 4: Emergency Situations
In the event of any accident or attack, all involved parties should remain calm, immediately separate the injured party/parties (human or animal) to provide first aid, and simultaneously notify the staff of VIP Garden.
The Garden reserves the absolute right to refuse service to any pet that does not follow the rules, is aggressive, or is otherwise uncontrollable, and may require such individuals and their pets to leave the premises immediately. In such cases, any fees paid will not be refunded.
Article 5: Modification and Interpretation
The Garden reserves the right to modify or change this disclaimer at any time. Any revised terms will be considered effectively notified once published on the official website (https://vipgarden.hk/). Users are advised to check the latest terms periodically.
🐾 尊寵樂園農莊 VIP Garden
隱私權政策
歡迎使用 尊寵樂園農莊 VIP Garden（以下簡稱「本農莊」）。本農莊重視您的隱私權，並致力於保護您的個人資料。請仔細閱讀以下隱私權政策，以了解我們如何收集、使用及保護您的資訊。
當您使用本農莊的網站、服務或設施時，即表示您已閱讀、理解並同意本隱私權政策的所有條款。
第一條：收集的資料類型
本農莊可能收集以下類型的個人資料：
- 基本識別資料：包括但不限於您的姓名、電話號碼、電郵地址。
- 預約及查詢記錄：當您通過網站、電話或 WhatsApp 進行預約或查詢時，我們可能記錄相關通訊內容。
- 網站使用資料：包括 IP 地址、瀏覽器類型、瀏覽時間、頁面訪問記錄等。
- 寵物資料：包括寵物名稱、品種、年齡、疫苗接種狀況等（如適用）。
第二條：資料收集目的
本農莊收集您的個人資料，目的包括：
- 處理及跟進您的預約、查詢及投訴；
- 提供本農莊的服務、設施及產品資訊；
- 改善網站內容及用戶體驗；
- 進行內部統計及分析；
- 遵守香港特別行政區相關法律及法規要求。
第三條：資料分享與披露
本農莊不會出售、租賃或交易您的個人資料。我們可能在以下情況分享您的資料：
- 法律要求：若法律或政府機構要求，我們可能披露必要資料；
- 服務提供商：我們可能委託第三方服務提供商協助營運網站或處理預約，這些提供商須遵守保密義務；
- 保護權益：為保護本農莊、使用者或公眾的權益，我們可能披露必要資料。
第四條：資料儲存與安全
本農莊採取合理技術及組織措施保護您的個人資料，防止未經授權的存取、修改、披露或破壞。然而，請注意互聯網傳輸並非絕對安全，我們無法保證資料的完全安全性。
您的個人資料將儲存於香港特別行政區，並僅保留至實現收集目的所需時間，或法律規定的保留期限。
第五條：Cookies 及網站追蹤技術
本農莊網站可能使用 Cookies 及類似技術以提升用戶體驗。Cookies 是儲存於您裝置的小型文字檔案，用於記錄網站偏好及瀏覽行為。您可透過瀏覽器設定拒絕 Cookies，但可能影響部分網站功能。
第六條：第三方連結
本農莊網站可能包含第三方網站連結（例如社交媒體平台）。這些網站有其獨立的隱私權政策，本農莊對其內容或行為概不負責。建議您仔細閱讀該等網站的隱私權政策。
第七條：您的權利
根據香港《個人資料（私隱）條例》，您有權：
- 查詢本農莊是否持有您的個人資料；
- 要求查閱及獲取您的個人資料副本；
- 要求更正不準確的個人資料；
- 要求停止使用您的個人資料作直接促銷用途。
如需行使上述權利，請透過以下聯絡方式提出申請。
第八條：直接促銷
本農莊可能使用您的姓名及聯絡方式，向您發送關於本農莊服務、活動及優惠的資訊。如您不希望接收此類資訊，可隨時通知我們停止使用您的資料作直接促銷用途。
第九條：政策修改
本農莊保留隨時修改本隱私權政策之權利。修改後的條款將公佈於官方網站（https://vipgarden.hk/），並標明最後更新日期。建議您定期查閱最新版本。
第十條：聯絡我們
如對本隱私權政策有任何疑問，或欲行使您的權利，請透過以下方式聯絡我們：
🐾 VIP Garden
Privacy Policy
Welcome to VIP Garden (hereinafter referred to as "the Garden"). We value your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand how we collect, use, and protect your information.
By using the Garden's website, services, or facilities, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Article 1: Types of Data Collected
The Garden may collect the following types of personal data:
- Basic Identification Data: Including but not limited to your name, phone number, and email address.
- Booking and Inquiry Records: When you make a booking or inquiry via website, phone, or WhatsApp, we may record related communications.
- Website Usage Data: Including IP address, browser type, browsing time, and page visit records.
- Pet Information: Including pet name, breed, age, vaccination status (if applicable).
Article 2: Purposes of Data Collection
The Garden collects your personal data for the following purposes:
- Processing and following up on your bookings, inquiries, and complaints;
- Providing information about the Garden's services, facilities, and products;
- Improving website content and user experience;
- Conducting internal statistics and analysis;
- Complying with relevant laws and regulations of the Hong Kong Special Administrative Region.
Article 3: Data Sharing and Disclosure
The Garden does not sell, rent, or trade your personal data. We may share your data in the following circumstances:
- Legal Requirements: If required by law or government authorities, we may disclose necessary data;
- Service Providers: We may engage third-party service providers to assist with website operation or booking processing, who are bound by confidentiality obligations;
- Protection of Rights: To protect the rights of the Garden, users, or the public, we may disclose necessary data.
Article 4: Data Storage and Security
The Garden takes reasonable technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure, or destruction. However, please note that internet transmission is not absolutely secure, and we cannot guarantee complete security of your data.
Your personal data will be stored in the Hong Kong Special Administrative Region and retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Article 5: Cookies and Tracking Technologies
The Garden's website may use cookies and similar technologies to enhance user experience. Cookies are small text files stored on your device that record website preferences and browsing behavior. You may refuse cookies through your browser settings, but this may affect some website functions.
Article 6: Third-Party Links
The Garden's website may contain links to third-party websites (e.g., social media platforms). These websites have their own privacy policies, and the Garden is not responsible for their content or practices. We recommend that you read their privacy policies carefully.
Article 7: Your Rights
Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:
- Check whether the Garden holds your personal data;
- Request access to and a copy of your personal data;
- Request correction of inaccurate personal data;
- Request cessation of use of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us using the details below.
Article 8: Direct Marketing
The Garden may use your name and contact information to send you information about our services, events, and promotions. If you do not wish to receive such information, you may notify us at any time to stop using your data for direct marketing purposes.
Article 9: Policy Modifications
The Garden reserves the right to modify this Privacy Policy at any time. Revised terms will be published on the official website (https://vipgarden.hk/) with the last updated date indicated. We recommend that you periodically review the latest version.
Article 10: Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the following channels:
🐾 尊寵樂園農莊 VIP Garden
退款及改期政策
歡迎使用 尊寵樂園農莊 VIP Garden（以下簡稱「本農莊」）。為確保服務品質及公平使用原則，請仔細閱讀以下退款及改期政策。
當您於本農莊進行預約、購買服務或產品時，即表示您已閱讀、理解並同意本政策的所有條款。
第一條：不設退款
本農莊不設任何退款。所有已繳付的款項，包括但不限於入場費、活動費用、燒烤套餐費用、月票等，無論任何原因，一律不予退還。
第二條：改期安排
如您因故無法於原定日期到訪，可申請改期，但須遵守以下安排：
- 改期申請：必須於原定到訪日期前 至少48小時 通知本農莊。
- 改期次數：每次預約最多可改期一次。
- 改期期限：改期後的到訪日期須於原定日期起 30天內 完成，逾期作廢。
- 差額處理：如改期後所選時段或服務價格較高，須補付差額；如價格較低，差額恕不退還。
- 未能出席：如未按規定提前通知而缺席，將視為自動放棄，不設改期及退款。
第三條：惡劣天氣安排
如遇惡劣天氣，本農莊將根據以下安排處理：
- 八號或以上颱風信號／黑色暴雨警告：如警告信號於到訪時間前2小時仍然生效，當日預約將自動取消。受影響客人可於 60天內 選擇改期。
- 三號颱風信號／紅色暴雨警告：如無另行通知，預約將如期進行。客人如因天氣原因自行決定取消，須按第二條改期安排處理。
- 其他惡劣天氣：本農莊保留因極端天氣（如暴雨、雷暴、強風等）暫停開放之權利，受影響預約將安排改期。
第四條：特殊情況
如遇以下特殊情況，本農莊可能酌情處理：
- 寵物或主人突發疾病：須提供醫生或獸醫證明，方可申請改期（仍須遵守第二條安排）。
- 本農莊原因：如因本農莊設施故障、維修或其他原因導致無法提供服務，受影響客人可選擇改期。
- 其他不可抗力因素：本農莊保留最終解釋權，並按實際情況個別處理。
第五條：產品購買
如您於本農莊購買實體產品（例如寵物用品、小食等）：
- 所有產品出售後不設退款或退貨。
- 如產品於購買時已有損壞或缺陷，請於離開前即時通知工作人員更換。
第六條：政策修改
本農莊保留隨時修改本政策之權利。修改後的條款將公佈於官方網站（https://vipgarden.hk/），並標明最後更新日期。建議您定期查閱最新版本。
第七條：聯絡我們
如對本政策有任何疑問，或欲申請改期，請透過以下方式聯絡我們：
🐾 VIP Garden
Refund and Rescheduling Policy
Welcome to VIP Garden (hereinafter referred to as "the Garden"). To ensure service quality and fair usage, please carefully read the following Refund and Rescheduling Policy.
By making a booking, purchasing services or products at the Garden, you acknowledge that you have read, understood, and agreed to all terms of this policy.
Article 1: No Refunds
The Garden does not offer any refunds. All payments made, including but not limited to entry fees, activity fees, barbecue package fees, monthly passes, etc., are non-refundable for any reason whatsoever.
Article 2: Rescheduling Arrangements
If you are unable to visit on your scheduled date, you may request to reschedule, subject to the following conditions:
- Rescheduling Request: Must be made at least 48 hours prior to the original visit date.
- Number of Changes: Each booking may be rescheduled only once.
- Rescheduling Period: The new visit date must be completed within 30 days of the original date, otherwise it will be forfeited.
- Price Difference: If the new booking has a higher price, the difference must be paid; if the price is lower, the difference will not be refunded.
- No-Show: Failure to attend without prior notice as required will be considered a forfeiture, with no rescheduling or refund.
Article 3: Bad Weather Arrangements
In case of bad weather, the Garden will handle as follows:
- Typhoon Signal No.8 or above / Black Rainstorm Warning: If the warning is still in effect 2 hours before the visit time, the booking will be automatically cancelled. Affected customers may reschedule within 60 days.
- Typhoon Signal No.3 / Red Rainstorm Warning: Unless otherwise notified, bookings will proceed as scheduled. If customers choose to cancel due to weather, the rescheduling policy in Article 2 applies.
- Other Severe Weather: The Garden reserves the right to suspend operations due to extreme weather (e.g., heavy rain, thunderstorms, strong winds), and affected bookings will be rescheduled.
Article 4: Special Circumstances
The Garden may exercise discretion in the following special circumstances:
- Sudden Illness of Pet or Owner: Medical or veterinary proof must be provided to request rescheduling (still subject to Article 2).
- Garden-Related Reasons: If the Garden is unable to provide services due to facility malfunction, maintenance, or other reasons, affected customers may reschedule.
- Other Force Majeure: The Garden reserves the right of final interpretation and will handle on a case-by-case basis.
Article 5: Product Purchases
For physical products purchased at the Garden (e.g., pet supplies, snacks):
- All products sold are non-refundable and non-returnable.
- If a product is damaged or defective at the time of purchase, please notify staff immediately before leaving for an exchange.
Article 6: Policy Modifications
The Garden reserves the right to modify this policy at any time. Revised terms will be published on the official website (https://vipgarden.hk/) with the last updated date indicated. We recommend that you periodically review the latest version.
Article 7: Contact Us
If you have any questions about this policy or wish to request a rescheduling, please contact us through the following channels: